World Grain - March 2019 - 88

SUPPLIER NEWS

Great Western, Gazel Makina form
sifter sales alliance
LEAVENWORTH, KANSAS, U.S. - Great Western
Manufacturing and Gazel Makina have formed a strategic alliance that will offer integrated sales of Gazel's metal
free-swinging sifters to North America, Central America, the
Caribbean, and select South American countries.
Both family-owned companies have a strong focus on sifting equipment. The alliance allows Great Western, based in
Leavenworth, Kansas, U.S., to present one of the broadest
sifter lines in the industry by offering both metal and traditional construction to fit any need.
"This is an exciting opportunity that enables us to offer
metal free-swinging sifters to those customers who prefer
the metal construction over our traditional fabrication," said
David Schroeder, chief operations officer of Great Western
Manufacturing. "Gazel's broad product line and willingness
to customize their designs to suit any project requirement is a
perfect fit for us."
The unique collaboration combines multiple family generations who have focused on improved sifter technology. Their individual advanced manufacturing techniques form complementary product lines, giving them the ability to globally offer proven
sifter designs for a multitude of materials, the companies said.
"This partnership is the best of two worlds for the sifting
sector," said Ozan Gazel, sales manager at Gazel Makina,
based in Corum, Turkey. "We have the experience and flexibility to make tailor-made sifters. The mill doesn't need to

change anything in the building. No extra holes, no changes
in pipes, no changes in structure, etc."
Great Western will continue to manufacture European sieve
sizes, as well as standard North American sized sieves.
Great Western Manufacturing has been manufacturing sifters since the 1880s. Gazel Makina established its factory and
began producing sifters in 1995.
Ozan Gazel, left, sales manager at Gazel Makina, and David Schroeder, chief
operations officer of Great Western Manufacturing. Photo courtesy of Great
Western Manufacturing.

Brabender introduces new approach to device efficiency, longevity
DUISBURG, GERMANY - Brabender, the Duisburg,
Germany-based lab equipment manufacturer, is offering a
number of value-added services.
The Brabender 5-Star Service includes five service areas
that are all closely intertwined:
1. On-site service to prevent standstill
2. Consultations to help with the replacement of parts when
needed
3. 24-hour service line to assist with problem solving to
minimize downtime
4. Factory service, including shop repair and upgrading older devices the company no longer carries
5. Value-added services
Brabender customers can decide individually in which
scope and how often the maintenance and inspections should
take place.
"We generally provide solutions that follow the needs of the
customers," said Kai Kunicke, director of international service at Brabender. "The smallest service we can offer is an
inspection. This can be upgraded to the Standard Preventive
Service (SPS). In this process we replace parts, calibrate and
perform control measurements. This package in turn can be
expanded to include emergency responses with the Premium
Service (PS), and with a guaranteed replacement device and
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short response time to the Full Premium Service (FPS)."
In the cycles for preventive maintenance, the Brabender
5-Star Service also shows flexibility: whether on a quarterly,
semi-annual or annual basis - in addition to these customary
repetitions, agreements with a two-year interval are available.
As part of a maintenance contract, customers can get updates for the Brabender application software. The company
said this helps avoid incompatibilities and the device's evaluation possibilities are improved. As an add-on for preventive
maintenance, the Brabender service team offers emergency
responses and remote maintenance.
The Brabender Calibration Kit is a special service that customers can use to compare the projected and actual values on
their devices by themselves.
It consists of reference material, procedural instructions and
the measurement result of this material as a reference that was
obtained on master machines. They are used only for this material and must always deliver the same results.
Brabender has continued to improve the logistics of its replacement part division over the years.
"Our customer service represents a replacement part supply
that goes far beyond the 10 years expected on the market. Our
customers also get replacement parts for devices that are 20
years old or more," Kunicke said.
March 2019 / World Grain / www.World-Grain.com

3/6/2019 12:31:32 PM

http://www.World-Grain.com

World Grain - March 2019

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