World Grain - April 2022 - 69
Mühlenchemie offers Smart Glasses for training, trials
AHRENSBURG, GERMANY - Mühlenchemie is offering
customer support with Smart Glasses, which allow for online
demonstrations and training, joint trials and analyses and remote
communication in real time.
Starting this year, customers can acquire fully configured
MC Connect Glasses, which are worn on the head and have
a camera facing forward and a small screen in front of the
wearer's eye. They are used like a tablet or smartphone to
communicate with another person by video call.
Everyone on the call sees the same thing, as if they were
there in person. The user's hands are free, to do baking trials
or operate devices during a session.
With this technology, flour expert Mühlenchemie is taking
another step toward digital customer support. The company
already offers digital services such as remote workshops, last
year's Digital Millers' Conference, and the online navigator
that helps select the right product.
" In flour treatment it's more and more about fast decisions, "
said Peter Steiner, global head of business unit at
Mühlenchemie. " These can now be made better with the assistance
of experts who might be a thousand kilometres away. "
Applications technologists at the Stern-Technology Center
in Ahrensburg analyze wheat and flour samples from around
the globe. In this 3,000-square-meter facility, the company
can simulate processes in baking, pasta and wafer labs, and
test the effects of enzymes and other substances for each specific
type of grain or flour. The result is individual solutions
that can be applied 1:1 in actual production.
With MC Connect Glasses, the company's flour treatment
specialists can now let customers be present at trials and
analyses in real time as if they were there, regardless of their
actual location. Decisions can be made together with all involved.
Furthermore, customers can join lab tours, seminars
and online presentations live and follow the experts using
MC Connect Glasses. Customers do not need their own smart
glasses in order to use the new digital service and participate
in online offerings, like demonstrations and workshops.
In 2022, Mühlenchemie customers will be able to acquire
their own MC Connect Glasses, so they can utilize expanded
live support. Customers with technical issues can contact
Mühlenchemie specialists by means of MC Connect Glasses
and take them into the mill with the same field of view.
Mühlenchemie can then provide guidance live and send information
for viewing on the display of the glasses. In this
way Mühlenchemie offers efficient, immediate and locationindependent
technical assistance whenever customers need it.
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World Grain - April 2022
Table of Contents for the Digital Edition of World Grain - April 2022
World Grain - April 2022 - Intro
World Grain - April 2022 - 1
World Grain - April 2022 - 2
World Grain - April 2022 - 3
World Grain - April 2022 - 4
World Grain - April 2022 - 5
World Grain - April 2022 - 6
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https://digital.world-grain.com/sosland/wg/world-grain-november-2024
https://digital.world-grain.com/sosland/wg/world-grain-october-2024
https://digital.world-grain.com/sosland/wg/world-grain-september-2024
https://digital.world-grain.com/sosland/wg/world-grain-august-2024
https://digital.world-grain.com/sosland/wg/world-grain-july-2024
https://digital.world-grain.com/sosland/wg/world-grain-june-2024
https://digital.world-grain.com/sosland/wg/world-grain-may-2024
https://digital.world-grain.com/sosland/wg/world-grain-april-2024
https://digital.world-grain.com/sosland/wg/world-grain-march-2024
https://digital.world-grain.com/sosland/wg/world-grain-february-2024
https://digital.world-grain.com/sosland/wg/world-grain-january-2024
https://digital.world-grain.com/sosland/wg/world-grain-december-2023
https://digital.world-grain.com/sosland/wg/world-grain-november-2023
https://digital.world-grain.com/sosland/wg/world-grain-october-2023
https://digital.world-grain.com/sosland/wg/world-grain-september-2023
https://digital.world-grain.com/sosland/wg/world-grain-august-2023
https://digital.world-grain.com/sosland/wg/world-grain-july-2023
https://digital.world-grain.com/sosland/wg/world-grain-june-2023
https://digital.world-grain.com/sosland/wg/world-grain-may-2023
https://digital.world-grain.com/sosland/wg/world-grain-april-2023
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https://digital.world-grain.com/sosland/wg/world-grain-february-2023
https://digital.world-grain.com/sosland/wg/world-grain-january-2023
https://digital.world-grain.com/sosland/wg/world-grain-december-2022
https://digital.world-grain.com/sosland/wg/world-grain-november-2022
https://digital.world-grain.com/sosland/wg/world-grain-october-2022
https://digital.world-grain.com/sosland/wg/world-grain-september-2022
https://digital.world-grain.com/sosland/wg/world-grain-august-2022
https://digital.world-grain.com/sosland/wg/world-grain-july-2022
https://digital.world-grain.com/sosland/wg/world-grain-june-2022
https://digital.world-grain.com/sosland/wg/world-grain-may-2022
https://digital.world-grain.com/sosland/wg/world-grain-april-2022
https://digital.world-grain.com/sosland/wg/world-grain-march-2022
https://digital.world-grain.com/sosland/wg/world-grain-february-2022
https://digital.world-grain.com/sosland/wg/world-grain-january-2022
https://digital.world-grain.com/sosland/wg/world-grain-december-2021
https://digital.world-grain.com/sosland/wg/-world-grain-november-2021
https://digital.world-grain.com/sosland/wg/world-grain-october-2021
https://digital.world-grain.com/sosland/wg/world-grain-september-2021
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https://digital.world-grain.com/sosland/wg/world-grain-july-2021
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